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Delivery, Refunds and Returns

  • All products are shipped only upon payment.

  • All products are delivered in line with the delivery method selected at checkout. Usually, this is by Royal Mail, Signed for and costs £5.99. 

  • Shipping is currently only available in the UK. 

  • Please allow 7 working day for your delivery. 

  • For delivery enquiries please contact us.

  • Returns are accepted within 14 days of the customer receiving the order.

  • Unopened Products: Must be returned in their original sealed packaging.

  • Opened Products: Cannot be refunded, returned, or exchanged.

  • Return Requirements: All returns must include one of the following:

  • Packing slip

  • Order number

  • Full name & order date

  • Shipping & Insurance: Customers are responsible for properly packaging return items and purchasing insurance or Delivery Confirmation. 

  • We cannot issue credits for lost or damaged returns.

  • Processing Time: Returns are processed within 5 to 7 business days upon receipt.

  •  Refunds will be issued to the original payment method.

  • Incorrect or Incomplete Orders: If you received the wrong item or your order is incomplete, contact us immediately upon receipt for resolution.

Disclaimer

  • The products, information and claims made about specific products on or through our site have not been evaluated to diagnose, treat, cure or prevent disease.

  • Please consult a medical practitioner or professional if you've any concerns. 

  • Vitashot Food Supplements Ltd shall not be liable for any information provided on this website with regard to purported health and wellness benefits.

  • Vitashot Food Supplements Ltd make no guarantee or warranty toward any products or services sold. The benefits of such supplements are widely contested.

  • Labels and package instructions and directions should always be followed accurately. 

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Data and Privacy

  • Our website tracks cookies in order to deliver it to site visitors and track location and browser data for us to improve the way it is delivered. 

  • We will keep data for the following purposes: To fulfil orders; For marketing (where subscribed to our mailing list).

  • We will retain records for upto 7 years, after which time it will be destroyed. 

  • Data is kept securely with password protection. 

  • Contact us if you have any questions about how we use and store data. 

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